We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Asendia implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Asendia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.
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Update: We previously notified you of a delay in fund settlements on July 9. Visa experienced a global disruption to its settlement network that delayed the transmission of funds to many Payment Service Providers including PayPal and Braintree. We can confirm that Visa has restored processing of associated with yesterday's settlement event. As we receive funds from Visa, we will disburse them as soon as possible. Settlements for merchants in Australia, the United Kingdom, and Europe have been restored and are operating normally. For US-based merchants, settlement funds are expected to be distributed on July 10. no action is needed from you, and your funds remain secure. Jul 10, 15:49 UTCUpdate 2: We are still observing impact to fund settlements for Braintree, which remains across all US regions. For PayPal, there is no impact except in Europe, where final batch completion is in progress. Our technical teams continue to actively work toward full resolution as quickly as possible. Your available balance information remains unaffected, and no action is required from you at this time. We will provide further updates as the situation progresses.Jul 10, 06:47 UTCUpdate: We continue to observe impact to fund settlements within our Production Environment. Our technical teams are actively investigating the issue and are working to resolve it as quickly as possible. Your available balance information remains unaffected, and no action is required on your part at this time. We will provide further updates as the situation progresses.Jul 10, 04:00 UTC
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A problem with the Mobile/Cellphone App and Payout requests has been identified. For those that do encounter the issue, please use your Merchant dashboard (not the App) for both scheduled and Immediate Payout requests.
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